Ricky Casino Terms and Conditions
Effective date: 1 January 2025 | Operator: Dama N.V. | Licence: Curaçao eGaming OGL/2023/174/0082
These Terms and Conditions ("Terms") govern your use of Ricky Casino ("we", "us", "our") and the services available through australia-ricky.com. By registering an account and making a deposit, you confirm that you have read, understood and agreed to these Terms in full. If you do not agree, do not create an account.
These Terms apply to all Australian residents who register and use our services.
Who Can Play: Eligibility, Age and Geographical Restrictions
To register and play at Ricky Casino, you must:
Be at least 18 years of age (proof of age required during KYC verification)
Be a resident of a jurisdiction where online casino play is not prohibited — Australian residents may use our services in accordance with the Interactive Gambling Act 2001
Register only one account per household, device and IP address
Not be a current or former employee of Dama N.V. or any affiliated company
Restricted jurisdictions: players from the United States, United Kingdom, France, Netherlands and certain other territories are not permitted to register. A full list of restricted countries is available in the account registration flow and on request from support.
Ricky Casino complies with applicable Australian law. Our Curaçao licence (OGL/2023/174/0082) governs our operations, and we operate within the framework applicable to offshore online gaming providers accessible by Australian residents.
Account Registration, Verification and Security
Each player may hold only one registered account. Duplicate accounts are grounds for suspension and forfeiture of associated balances.
You are responsible for maintaining the security of your login credentials and for all activity conducted through your account. Enable two-factor authentication (2FA) in Account Settings for an additional layer of security.
KYC verification is mandatory before your first withdrawal. You must supply:
A valid government-issued photo ID (passport or driver's licence)
Proof of residential address dated within three months (utility bill, bank statement or similar)
Failure to complete KYC within 30 days of a withdrawal request may result in your withdrawal being cancelled and returned to your casino balance. KYC documents are reviewed within 24–48 hours under normal conditions.
Deposit Policy: Accepted Methods and Minimum Amounts
The minimum deposit is AU$20 across all accepted payment methods. There is no maximum single deposit limit, though your payment provider may impose their own limits.
We accept PayID, POLi, BPAY, Neosurf and major cryptocurrencies (Bitcoin, Ethereum, USDT TRC-20). Deposits made via a payment method that cannot accept withdrawals (POLi, BPAY, Neosurf) will be processed back through an alternative method upon withdrawal request.
We reserve the right to request source-of-funds documentation for deposits that are unusually large or that trigger an AML risk indicator. Refusal to provide documentation when requested may result in a withdrawal hold.
Withdrawal Policy: Limits, Timelines and Conditions
Minimum withdrawal: AU$20.Verification requirement: KYC must be complete before any withdrawal is processed.Processing time: withdrawals are reviewed within 24 hours during business days; PayID transfers typically complete within 15–30 minutes of approval.
We process withdrawals using the same method you used to deposit where technically possible. If your deposit method does not support withdrawals, we will process via an alternative method after confirming your identity.
We reserve the right to delay or withhold a withdrawal where:
KYC documentation has not been completed or has been rejected
Suspicious wagering activity has been flagged for review (see Anti-Fraud Policy below)
A chargeback has been initiated by the player or their payment provider
The account has outstanding bonus wagering requirements that apply to the requested withdrawal amount
Bonus and Promotion Rules
All bonuses and promotions are subject to specific terms published at the time of offer. General conditions applying to all bonuses include:
Wagering requirement: standard 35× on the bonus amount unless otherwise stated. This means a AU$100 bonus must generate AU$3,500 in qualifying wagers before the bonus balance converts to withdrawable cash.
Wagering contribution: pokies typically contribute 100%; live dealer games and table games may contribute at a lower rate (check promotion-specific terms).
Bonus expiry: bonuses must be used within 7 days of activation unless stated otherwise. Expired bonus funds are removed from your balance without compensation.
Maximum withdrawal from bonus: free spin winnings and some bonuses carry a maximum withdrawable amount — check individual promotion terms.
Bonus misuse: using a bonus in a manner inconsistent with the spirit of the offer (e.g., betting on both sides of an outcome, systematic wagering to meet requirements without genuine play) is grounds for bonus forfeiture and, in repeated cases, account suspension.
Game Rules, RNG Certification and Fair Play
All games available on Ricky Casino are supplied by certified software studios. Random number generator (RNG) certification is maintained by independent testing laboratories (including eCOGRA, BMM Testlabs and Gaming Labs International). Published RTP percentages reflect the theoretical return over a large number of game rounds; individual session outcomes may vary significantly.
In the event of a technical malfunction that affects a game outcome, we reserve the right to void the affected round and return the stake to your balance. Malfunctions are logged and reviewed by our games provider.
Inactive Account Policy
An account is considered inactive if no deposit, withdrawal or game play has occurred for a period of 12 consecutive months. We may apply an administrative maintenance fee to inactive accounts — the current fee schedule is available from support on request. This fee will not reduce your balance below zero.
You may reactivate your account at any time by logging in and completing a deposit or contacting support.
Anti-Fraud Policy and Account Termination
Ricky Casino employs automated and manual fraud detection covering account creation, deposit patterns, game play behaviour and withdrawal requests. Activity that triggers our AML or anti-fraud rules — including but not limited to:
Opening multiple accounts (either personally or with family members in the same household)
Using payment methods not registered in your name
Systematic bonus abuse or bet-hedging across bonus-eligible games
Providing false KYC documentation
…may result in an immediate account suspension, a hold on pending withdrawals pending investigation, and in confirmed fraud cases, permanent account closure and forfeiture of remaining balance. Where appropriate, we will report suspected fraud to relevant financial authorities.
Dispute Resolution and External Escalation
If you have a complaint about our services, contact support in writing (email preferred) with full details. We will acknowledge your complaint within 48 hours and provide a resolution within 10 business days of receipt.
If our internal resolution is unsatisfactory, you may escalate to the Curaçao eGaming regulator under which we hold licence OGL/2023/174/0082. Information on submitting a regulatory complaint is available on the Curaçao eGaming authority's website.
Changes to These Terms
We reserve the right to amend these Terms at any time. Material changes will be communicated to registered users by email at least 14 days before they take effect. Continued use of your account after the effective date of a revised Terms document constitutes acceptance of the revised version.